Shipping Policy
At gurpilo, we aim to provide clear and reliable shipping information for every order. This Shipping Policy explains our order processing times, estimated delivery periods, shipping charges, tracking information, and how delivery-related issues are handled.
Please review this policy before completing your purchase.
Order Processing
Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During periods of increased order volume, product launches, seasonal promotions, or holidays, processing may occasionally take longer than usual. If a significant issue affects the processing of your order, we may contact you using the email address provided at checkout.
Shipping Time
Estimated Delivery
After an order has been processed and dispatched, estimated delivery generally takes:
10–20 business days
Delivery times are estimates rather than guaranteed arrival dates. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, local delivery conditions, weather, and other circumstances outside our reasonable control.
The total time from placing an order to receiving it therefore consists of:
Order Processing: 1–3 business days
Estimated Shipping: 10–20 business days
Shipping Charges
Our standard shipping fee is:
USD $5.99 per order
The applicable shipping charge will be displayed during checkout before payment is completed.
Where a different shipping rate, promotional shipping offer, or free-shipping promotion applies, the amount displayed at checkout will take precedence.
Shipping Availability
gurpilo may accept orders for delivery to supported destinations shown during checkout.
Shipping availability can vary depending on the destination, product availability, carrier coverage, and other fulfillment considerations.
If your address cannot be serviced, you may be unable to complete checkout for that destination.
Order Fulfillment
Orders may be fulfilled from different available facilities or fulfillment partners depending on product availability and the delivery destination.
As a result, the shipping origin shown on a parcel may differ from our registered business address.
The registered address of GREENLP VALLGHEY INC is company information and should not automatically be treated as a product return address.
Please contact customer service and follow our Refund Policy before returning any clothing or other merchandise.
Tracking Your Order
Once your order has been dispatched and tracking information becomes available, a shipping confirmation may be sent to the email address provided with your order.
This confirmation will normally include your tracking number or tracking information.
Please allow approximately 24–48 hours after shipment for tracking information to begin updating, as carriers may require additional time to scan a parcel into their network.
Tracking Has Not Updated
Temporary gaps in tracking activity can occur while a shipment is moving between carrier facilities, during international transportation, or while being transferred to a local delivery provider.
A temporary lack of updates does not necessarily mean that the package has stopped moving.
If your tracking information has shown no meaningful update for more than 7 business days, please contact:
Please include your order number and the email address associated with your purchase.
Multiple Packages
Orders containing multiple clothing items or products may occasionally be shipped in separate packages.
If your order is divided into multiple shipments:
- Packages may arrive on different dates.
- Separate tracking information may be provided.
- Receiving one package does not necessarily mean the remainder of the order is missing.
- If all available shipments have been marked as delivered and you still believe an item is missing, please contact our customer service team.
Changing Shipping Information
If you entered an incorrect shipping address or need to request another order-related change, contact us as soon as possible after placing the order.
Please provide:
- Your Order Number
- The email address used to place the order
- The information currently shown
- The corrected shipping information you would like us to use
We will do our best to accommodate changes before the order is processed or shipped. However, once an order has entered fulfillment or has already been dispatched, changes may no longer be possible.
Customer Service
If you have questions about shipping, tracking, delivery, or your order, please contact:
Customer Service Email:
service@gurpilo.com