FAQ
Ordering
Do I need an account to place an order?
No, you can place an order as a guest. Creating an account can make it easier to track your orders and view your order history.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other secure payment methods available at checkout.
Will I be charged additional fees?
All prices are listed in USD. Your bank or payment provider may apply currency conversion rates or additional fees depending on your payment method.
Shipping
Where do you ship from?
Orders may be fulfilled from our international warehouses depending on product availability.
How long does shipping take?
Processing time: 1–3 business days
Shipping time: 10–20 business days
How can I track my order?
Tracking information will be sent to your email after your order has been shipped.
Delivery Issues
What if I entered the wrong shipping address?
Please contact us within 48 hours of placing your order. We will do our best to update the address before the order is processed or shipped.
What if my order is marked as delivered but I have not received it?
Please first check with the shipping carrier, household members, or nearby neighbors. If you still cannot locate the package, contact us within 7 days for assistance.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must meet the return requirements outlined in our Return & Refund Policy.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery and provide your order number along with clear photos of the item so our team can review the issue.
Sizing & Fit
How do I choose the right size?
Please review the size information provided on each product page before placing your order. Sizing may vary between different styles.
What if the clothing does not fit?
If your item meets our return eligibility requirements, you may request a return within the applicable return period. Please review our Return & Refund Policy for details.
Refunds
Approved refunds are generally processed within 5–10 business days. The time it takes for the funds to appear in your account may depend on your bank or payment provider.
Security
Is my payment information secure?
Yes. We use secure, encrypted payment gateways to help protect your payment information during checkout.
Contact
Email:
service@gurpilo.com
Response Time:
Within 24 hours on business days.